Return & Refund Policy for Car Wi-Fi Devices at Kinotis
At Kinotis, we want you to be completely satisfied with your purchase of car Wi-Fi devices. If for any reason you are not happy with your order, we offer a straightforward Return & Refund Policy to ensure a hassle-free experience.
Our Return Policy
We accept returns on all car Wi-Fi devices within 30 days of the purchase date. If you are not fully satisfied with your product, simply follow the steps below to initiate the return process:
- Contact Us: Reach out to our customer service team via email at info@kinotis.xyz or call us at (209) 599-6431 to notify us about your return request.
- Return Authorization: After confirming your request, we will provide you with a Return Authorization (RA) number to include in your return package.
- Return Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged during delivery.
- Condition of Return: Please return the product in its original condition, including all packaging, accessories, and manuals. Products that have been damaged or altered may not be eligible for a refund.
Our Refund Policy
Once we receive your returned car Wi-Fi device, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that the refund may take a few additional days to appear in your account, depending on your payment provider.
Defective or Damaged Products
If your car Wi-Fi device arrives damaged or defective, please contact us immediately at info@kinotis.xyz or call us at (209) 599-6431. We will assist you in resolving the issue by offering a replacement or full refund, depending on your preference.
Contact Us
For any questions or concerns regarding our Return & Refund Policy, feel free to get in touch with us. We are here to help!
- Address: 2531 Creswell Ave, Shreveport, LA 71104-3147, USA
- Phone: (209) 599-6431
- Email: info@kinotis.xyz
We appreciate your trust in Kinotis and look forward to providing you with the best car Wi-Fi devices that enhance your travel experience.